Support Center

(Please have your Proof of Purchase ready when calling Buffalo Technical Support)
Technical Support and firmware upgrades for Buffalo products are restricted to the country/region of purchase.
To determine your support details and contact information, please refer to the information below:

Important Notice:

For Users Using the HD-LXU3-EU: Reporting the HDD performance


Office Address Room 712, 7/F Century Centre, 44 Hung To Road, Kwun Tong, Kowloon, Hong Kong
Sales Hotline +852-3626-9899
Support Hotline +852-3626-9999
Operating Hours Mon-Fri: 10:10am – 13:00pm 14:00pm – 18:30pm
Sat: 9:30am – 12:30pm
Close on Sunday & Public Holiday
*Limited Service*
*Limited Service: Provide Pick up & Drop off service only, Testing are unavailable

Please add following information when you send your inquiries in the e-mail.

  • * Your First/Last Name
  • * Product Name (Product name starts from “TS-**”, “LS-**”, “HD-**” or “W**-” etc.)
  • * Serial Number (14-digits numbers on the products)
  • * Firmware version (if your products are NAS or Wireless)
  • * OS Version